Last Updated: [Insert Date]

Welcome to SRAM Bike Parts Sales (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website www.e-bikepartsshop.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. Our Products and Services

SRAM Bike Parts Sales specializes in high-performance cycling components for enthusiasts and professional riders. Our product range includes:

  • Bicycle brake systems and components
  • E-bike parts and accessories
  • Drive units and components
  • Seatposts for MTB and road bikes
  • Pedals and cleats
  • Tires and related accessories

Note: Some products like brake fluids, bleed kits, and brake pads have special handling requirements and limited return eligibility due to safety considerations.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your password secure and notify us immediately of any unauthorized use

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our site
  • Use any automated means to access our site without permission
  • Misrepresent your identity or affiliation

3. Ordering and Payment

3.1 Order Process

All orders are subject to product availability. By placing an order, you:

  • Agree to pay all charges including applicable taxes
  • Confirm that the payment method information is accurate
  • Authorize us to charge your payment method for the total order amount

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing and Availability

All prices are in USD. We reserve the right to:

  • Adjust prices due to market conditions
  • Correct pricing errors
  • Limit quantities available for purchase

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends).

4.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment

4.3 International Orders

We ship globally except to Asia and certain remote regions. International customers:

  • Are responsible for any customs fees or import duties
  • Should check local regulations regarding bicycle component imports

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

  • Item is unused and in original packaging
  • Original proof of purchase is provided
  • Return process is properly followed

5.2 Non-Returnable Items

The following cannot be returned for safety/hygiene reasons:

  • Opened bike brake fluids & bleed kits
  • Disc/Rim brake pads removed from packaging
  • Installed or worn cleats & pedal accessories

5.3 Refund Process

Approved refunds:

  • Are processed within 5 business days after inspection
  • Issued to original payment method within 7-10 business days
  • Exclude original shipping fees (except for defective/wrong items)

6. Intellectual Property

All content on our site, including:

  • Text, graphics, logos
  • Product designs and specifications
  • Software and compilations

are our property or our licensors’ and protected by copyright and trademark laws. You may not use any content without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim related to our site or products is limited to the amount you paid for the product
  • We are not responsible for third-party components used with our products

Professional Installation Recommended: Many of our high-performance components require professional installation. Improper installation may void warranties and create safety hazards.

8. Product Use and Safety

Our products are designed for cycling enthusiasts and professionals. By purchasing:

  • You acknowledge understanding of proper bicycle maintenance
  • You accept responsibility for proper installation and use
  • You agree to follow all manufacturer guidelines and safety warnings

9. Changes to Terms

We may update these terms periodically. The updated version will be posted on our site with a new “Last Updated” date. Your continued use constitutes acceptance of the revised terms.

10. Governing Law

These terms are governed by the laws of Washington, USA. Any disputes shall be resolved in the courts of Washington.

11. Contact Us

For questions about these terms:

SRAM Bike Parts Sales
3143 Bobcat Drive
Washington, US 20008
Email: [email protected]
Phone: +1 (555) 123-4567

Ride safe and enjoy the performance!