Welcome to SRAM Bike Parts Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium cycling components, shipping policies, and customer service. Whether you’re upgrading your e-bike or maintaining your MTB, this guide will help you navigate our services.

Product Questions

Q: What types of bike components do you specialize in?
A: We focus on performance cycling components including brake systems (disc/rim), e-bike parts (displays, drive units), seatposts (MTB/Road), pedals/cleats, and specialized fluids/bleed kits. Our inventory is curated for cyclists who demand professional-grade upgrades.
Q: Are your brake pads compatible with all SRAM systems?
A: Our disc and rim brake pads are designed to meet SRAM’s exact specifications. Each product page specifies compatible models – we recommend checking this or contacting our support team if you need compatibility verification.
Q: Do you carry complete brake systems or individual components?
A: We offer both! You can purchase complete brake sets (ideal for new builds) or individual components like levers, bleed kits, or pads (perfect for maintenance). Our free shipping threshold makes complete systems particularly cost-effective.

Shipping & Delivery

Q: What are my shipping options and costs?
A: We offer two premium shipping methods:
– Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 days with full tracking
– Free Shipping (orders >$50): EMS delivery in 15-25 days
All orders receive professional packaging and customs documentation.
Q: How long does order processing take?
A: Our Washington-based team processes orders within 1-2 business days with cyclist-level care. Orders placed before 12 PM EST often ship same-day when possible.
Q: Are there shipping restrictions for certain items?
A: Yes. E-bike batteries and brake fluids may have additional shipping regulations depending on destination. We’ll notify you if any restrictions apply to your order.
Q: Do you ship worldwide?
A: We serve North America, Europe, and most international locations. Some remote Asian areas may not be serviceable – contact us before ordering if you’re in an uncommon location.

Returns & Warranty

Q: What is your return policy?
A: We accept returns within 15 days of delivery for unused items in original packaging. Components must be in resalable condition. Brake fluids and bleed kits can only be returned if unopened due to safety regulations.
Q: How do I initiate a return?
A: Email our rider-support team at [email protected] with your order number and return reason. We’ll provide a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item was faulty.
Q: Do your products come with manufacturer warranties?
A: All genuine SRAM components include the standard manufacturer warranty. Proof of purchase from our store qualifies you for warranty service through authorized SRAM dealers.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through PCI-compliant systems.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store complete payment details on our servers. PayPal transactions add an additional layer of buyer protection.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track order history, save preferences, and speeds up future purchases.

Technical Support

Q: I need help installing components – can you assist?
A: While we can’t provide full installation services remotely, our team can clarify product specifications and direct you to official SRAM technical documents. For complex installations like e-bike drive units, we recommend professional bike shop assistance.
Q: How do I contact customer service?
A: Our rider-support team is available at [email protected]. For urgent needs (especially time-sensitive brake components), include “URGENT” in your subject line and we’ll prioritize your request.

Didn’t find your answer? Our performance-focused support team is ready to assist with any component questions or order issues. Email us at [email protected] – we typically respond within 24 hours (except weekends).

Ride hard, ride equipped,
The SRAM Bike Parts Sales Team